At Wildflower Events, we strive to create unforgettable experiences for all our clients. We understand that plans can change, and we want to ensure that you feel confident and informed throughout the process. Please review our Return and Cancellation Policy carefully, as it governs all bookings and event services with us.

Event Cancellation and Postponement

1. Cancellation Policy:

  • More than 60 days before the event: Full refund of any deposit paid (minus any non-refundable fees, such as venue reservations or supplier bookings).
  • 30-60 days before the event: 50% refund of the deposit or a 50% credit toward a future event with Wildflower Events.
  • Less than 30 days before the event: Deposits and payments are non-refundable, but we may offer a partial credit toward a future event or a rescheduled date, depending on availability.

2. Postponement:

  • If you need to postpone your event due to unforeseen circumstances, we will work with you to find an alternative date.
  • Postponement requests must be made at least 30 days before the original event date.
  • If the event is rescheduled within 6 months of the original date, deposits and payments will transfer with no additional fee (subject to availability).
  • If the new date is beyond 6 months, additional fees may apply based on our availability and third-party booking requirements.

Refunds for Event Services and Packages

1. Non-refundable Deposits:

  • Deposits paid to secure event bookings are non-refundable unless cancellation is due to force majeure (e.g., extreme weather or government restrictions).
  • The deposit amount is typically 20-30% of the total event fee, depending on the scope of services.

2. Refunds for Services Not Rendered:

  • If Wildflower Events fails to deliver agreed-upon services due to error, a refund or credit will be issued for the undelivered portion.
  • Refunds will be processed within 10 business days after review.

3. Satisfaction Guarantee:

If any issues arise during or after the event, please contact us immediately. We will review the matter and may offer partial refunds or credits where appropriate.

Force Majeure and Unforeseen Circumstances

If circumstances beyond our control (e.g., natural disasters, lockdowns, pandemics) affect your event, Wildflower Events will make every effort to reschedule or provide a partial refund.

  • If rescheduling is not feasible, we will offer a credit toward future services or a refund minus non-refundable costs.

Client Responsibilities

  • Final Numbers and Event Details: Clients must provide final guest numbers and details at least 7 days before the event. Failure to do so may result in additional charges or reduced service quality.
  • Damage or Loss: Clients are responsible for any damage or loss to property, equipment, or materials provided by Wildflower Events during the event.

How to Cancel, Postpone, or Request a Refund

To initiate a cancellation, postponement, or refund request:

We will acknowledge your request within 3 business days and provide guidance on next steps.

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Contact Us:

For further questions or to discuss your event, reach out to our team:

We are here to make your special occasion memorable, stress-free, and smooth.